About us
We have been at the heart of the UK energy market for 25 years and are today playing a critical role in decarbonising the UK energy system. As a major energy services and smart metering company with technology, data and sustainability at the core of our ethos and business model, SMS is committed to delivering the future of smart energy.
We are proud of being both an equal opportunity employer and an accredited real living wage employer! We look out for our customers and our focus is ‘putting our people first’.
Our people enable us to do all of this by living our 5 core values: Safety, Customer excellence, Sustainability, Innovation and Pride.
Job Overview
SMS PLC are a leading UK Smart Metering Organisation. Operating on a third-party basis we install and maintain smart meters on behalf of energy suppliers. Due to continued planned changes and expansion we are now seeking a further experienced professional to join our operations assisting the Capacity Team.
The suitable candidate with need to build strong relationships with all areas of the business and understand the relationship between the different Operational departments.
The role reports directly into the Capacity Manager in the maintenance of National field labour availability to accurately calculate, manage and monitor National Capacity requirements for our third-party Suppliers and the SMS contact Centre to book appointments against.
Both managing Labour availability and Capacity Requirements is a key role for SMS to deliver on their Asset targets with all Suppliers.
Key Responsibilities
- Gain and develop a full understanding of how meter operative capacity is calculated, monitored, and managed and apply this to the daily demands of the capacity role.
- Update and maintain accurate records of labour availability / unavailability submitted by the Operations Teams – Absences/ Annual leave, shift patterns, new starters/ leavers.
- Transfer labour availability to SMS Labour scheduling systems.
- Utilise the labour availability to make informed decisions when updating and uploading capacity requirements to the Capacity System.
- Work closely with the Capacity Team to ensure that Capacity is utilised fully and effectively, ensuring the workload does not exceed, nor recede capacity requirements based on labour availability.
- Work to improve and enhance the way in which Capacity is managed and utilised in the business.
- Submit accurate and timely capacity reports and overview, as required.
- Monitor the capacity inbox and ensure effective communication via phone and email with team members, management and suppliers on all queries and requests.
- Ensure processes are always valued and followed, with a consistent approach to all tasks.
- Assist with any other support operational task that maybe required of you.
Education and Professional Qualifications
- Five GCSEs grades A*-C
- IT/ EXCEL qualifications would be advantageous.
Skills and Knowledge
- Computer Literate, I.T skills, experience with Excel/Word/ CRM.
- Good geographical / logistical knowledge would be highly advantageous.
- Good written and verbal communication skills.
- Good organisational skills.
- Customer Service Skills/ Customer driven attitude; prepared to take ownership of customer problems through to completion; demonstrate commitment to a satisfactory customer journey; able to build trust and confidence; polite and confident telephone manner.
- Ability to manage workloads and prioritise workload effectively.
Personal Attributes
- Resilient, and agile, being responsive to change.
- Confident character with a positive 'can-do’ attitude
- Strong problem-solving abilities, with an analytical mind
- Keen attention to detail, working accurately and remaining calm in a time-constrained and pressured environment.
- Team player, with the ability to work independently.
- Proactive, self-motivated, reliable and shows initiative.
- Process and outcome driven.
Health, Safety & Environment
Comply with all Safety, Health and Environmental legislation and management system requirements in your area of responsibility ensuring you; are suitably trained and competent, use equipment and materials correctly, assess workplaces for risk and adhere to risk assessments and safe systems of work. Stop work, seek guidance if you believe anything is unsafe and report all incidents and near misses immediately.
In Return
We support Mental, Physical and Financial wellbeing, and we're proud of our benefits package to reward great talent which includes:
- 25 personal holiday days per year with additional allocation of 8 public holidays (includes options to buy and sell)
- After 5 years’ service, you will be rewarded with an additional 5 days annual leave increasing your total to 30 personal days and 8 public holidays.
Smart Health
Keeping our employees mentally and physically healthy is one of the things that matters most to us.
- Employee Assistance Programme (free access to counselling & support) with easy access via My Healthy Advantage app.
- Access to SmartHealth app - includes a free 24/7 online GP and a range of wellbeing services.
- Cycle Scheme - lower your carbon footprint whilst staying healthy.
Smart Savings
- Eligibility to join our Share Incentive Plan following 6 months employment
- Life Insurance cover where your next of kin will receive 4 times your annual salary
- Refer a friend bonus (£500)
- Corporate season ticket travel
- Length of service cash incentive
- Automatic enrolment into the Company Stakeholder Pension Scheme following 3 months employment.
The future looks bright
Your development is important to us - we support and encourage development including internal and external accredited courses, study support and E-Learning and internal promotion.
