Contracts Administrator

300
Glasgow
Permanent
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About Us

SMS Plc are leaders in the smart energy revolution, fitting over a million properties with smart meters and counting. At the heart of the UK energy market for over two decades, we play a critical role in transforming and decarbonising the UK energy system.

We are proud of being both an equal opportunity employer and an accredited real living wage employer! We look out for our customers and our focus is ‘putting our people first’.

Our people enable us to do all of this by living our 5 core values: Safety, Customer excellence, Sustainability, Innovation and Pride

The Role

The contracts administrator role will be responsible for administration within the contracts team for a high volume of single site customers.  

The role will be responsible for ensuring customer data is correct, system administration and management of customer queries to the inbox, ensuring they are resolved or routed to the relevant department to be actioned with appropriate follow up.

This is a fantastic opportunity to join the team in a growing part of the business and offers opportunities for progression.


Key Responsibilities

•    Management of customer queries in inbox
•    Validation of customer data
•    Set up of new customers within CRM
•    Maintenance of CRM data for customer changes

Skills and Knowledge

  • Computer Literate
  • Keen attention to detail
  • Good written and verbal communication skills
  • Excellent Customer service experience
  • Good organizational skills and ability to manage workloads and priorities
     

In Return

We support Mental, Physical and Financial wellbeing, and we're proud of our benefits package to reward great talent which includes:

  •  25 personal holiday days per year with additional allocation of 8 public holidays (includes options to buy and sell)
  •  After 5 years’ service, you will be rewarded with an additional 5 days annual leave increasing your total to 30 personal days and 8 public holidays.

Smart Health 
 Keeping our employees mentally and physically healthy is one of the things that matters most to us.

  • Employee Assistance Programme (free access to counselling & support) with easy access via My Healthy Advantage app.
  • Access to SmartHealth app - includes a free 24/7 online GP and a range of wellbeing services. 
  • Cycle Scheme - lower your carbon footprint whilst staying healthy.
  • Medicash Employee health plan - Medicash offer health plans that look after you and your family by providing a range of positive healthcare benefits. Even better, they also take care of the money side of things with cash back to cover costs such as dental and optical bills, physiotherapy and even offer retail discounts.

 Smart Savings 

  • Eligibility to join our Share Incentive Plan following 6 months employment
  • Life Insurance cover where your next of kin will receive 4 times your annual salary
  • Refer a friend bonus (£500)
  • Corporate season ticket travel
  • Length of service cash incentive
  • Automatic enrolment into the Company Stakeholder Pension Scheme following 3 months employment.

The future looks bright 
 Your development is important to us - we support and encourage development including internal and external accredited courses, study support and E-Learning and internal promotion.

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