Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Share Incentive Plan.
- Life Insurance (4 x annual salary)
- Pension matching scheme (upto 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
As a DR Technician you will be responsible for commissioning AMR meters, analysing data and troubleshooting faults. You will be part of a team working with internal engineers as well as third party contractors to ensure the timely and accurate retrieval of data from advanced meters whilst maintaining high levels of customer service.
As part of the role you will be required to manage customer portfolios, ensuring the meters are read and maintained as well as resolving data and device irregularities. You will prepare reports and statistics on progress to provide resolution statuses for both internal and external customers. You will work closely with other teams within Data Services to ensure efficiency and accuracy of necessary systems and processes across the department.
Work Schedule - Hybrid working Monday to Friday between the hours of 8.30 - 5pm . 37.5 hours per week
Key responsibilities:
- Work with engineers, following the meter commissioning process and ensuring work is complete whilst maintaining high-quality standards
- Ensure the timely and accurate retrieval of data from AMR meters
- Identify and resolve data inconsistencies
- Identify sites that are in fault status and troubleshoot to resolve remotely where possible
- Where remote fixes are not possible coordinate with planning teams to arrange for engineers to visit site
- Direct responsibility for ensuring the Data Retrieval system is maintained through proactive management of the system
- Establish good working relationships with SMS Clients/Energy Suppliers and Service Providers, working closely to provide technical and administrative support where needed
- Prioritise work load in line with customer requirements
- Resolve internal & external queries from clients and respond in a timely and professional manner, maintaining customer SLAs (Service Level Agreements)
- Produce internal and external customer reports ensuring the data is complete and accurate, delivering a high level of customer service
- Develop, document and implement new procedures to support business progression and growth
- Any other duties as required by the Management Team
To be considered for this role, we would love you to have:
- Proficient in the use of Microsoft Office packages
- Advance user of Microsoft Office Excel (desirable)
- Excellent numerical reasoning and problem solving
- Time management - ability to organise and prioritise deadlines
- Excellent attention to detail
- Excellent written and verbal communication
- GCSEs (or equivalent) in Math & English (essential)
- Application / Script Development (desirable)
- Previous experience with mobile devices or telecommunications (desirable)
- Understanding of GSM/GPRS and TCP/IP (desirable)
- Utility Industry Knowledge - Electricity/Gas/Water (desirable)
#LI-Hybrid