About us
We have been at the heart of the UK energy market for 25 years and are today playing a critical role in decarbonising the UK energy system. As a major energy services and smart metering company with technology, data and sustainability at the core of our ethos and business model, SMS is committed to delivering the future of smart energy.
We are proud of being both an equal opportunity employer and an accredited real living wage employer! We look out for our customers and our focus is ‘putting our people first’.
Our people enable us to do all of this by living our 5 core values: Safety, Customer excellence, Sustainability, Innovation and Pride.
The Role
Reporting to the Head of Gas Connections , this is a newly created role to support the restructure of the existing Gas Connections Team.
The role will be responsible for supporting the delivery of Gas Connections team sales targets.
Due to the transitional nature of the business, flexibility to work in different areas will be required, particularly in customer queries.
Training on the Gas Connections process will be given as depending on the needs of the department you may have to take on project coordinator responsibilities.
Work Schedule Details - 36.25 contractual hours per week , Monday to Friday office hours.
KEY RESPONSIBILITIES
- Pushing and delivering upon customer sales
- Closely monitoring, highlighting and applying for sales opportunities via tender portals
- Managing of tender bids and updating SMS key stakeholders
- Producing sales performance reporting
- Handling any customer queries
- Chasing all quoted works, understanding customer needs and overcoming objections
- Carrying out market analysis and cascading the relevant information to key SMS stakeholders
- Achieving set KPI’s re delivery and sales targets
- Project Coordinating new applications from start to finish (Application, quotation, completion)
- Liaising with all relevant internal and external stakeholders and managing all comms lines to the end consumer/supplier.
- Any additional requirements as requested by the Head of Gas Connections and Operations
SKILLS AND KNOWLEDGE
- Previous sales experience required.
- Customer contracting and communications
- Comfortable in working in a targeted sales environment
- Dealing with difficult customers
- Organisation skills
- Dealing with customer disputes
- Sales skills
- Administration skills
Personal Attributes
- Problem solver with inquisitive mindset
- Attention to detail
- Excellent written and verbal communication skills
- Ability to work closely with and build relationships with different departments
- Motivated self starter with a flexible working attitude
- Target driven
In Return
We support Mental, Physical and Financial wellbeing, and we're proud of our benefits package to reward great talent which includes :
- 25 personal holiday days per year with additional allocation of 8 public holidays (includes options to buy and sell)
- After 5 years’ service, you will be rewarded with an additional 5 days annual leave increasing your total to 30 personal days and 8 public holidays.
Smart Health
Keeping our employees mentally and physically healthy is one of the things that matters most to us.
- Employee Assistance Programme (free access to counselling & support) with easy access via My Healthy Advantage app.
- Access to SmartHealth app - includes a free 24/7 online GP and a range of wellbeing services.
- Cycle Scheme - lower your carbon footprint whilst staying healthy.
Smart Savings
- Eligibility to join our Share Incentive Plan following 6 months employment
- Life Insurance cover where your next of kin will receive 4 times your annual salary
- Refer a friend bonus (£500)
- Corporate season ticket travel
- Length of service cash incentive
- Automatic enrolment into the Company Stakeholder Pension Scheme following 3 months employment.(matched up to 5%)
The future looks bright
Your development is important to us - we support and encourage development including internal and external accredited courses, study support and E-Learning and internal promotion.