About us
SMS Plc are leaders in the smart energy revolution, fitting over a million properties with smart meters and counting. At the heart of the UK energy market for over two decades, we play a critical role in transforming and decarbonising the UK energy system. We are proud of being both an equal opportunity employer and an accredited real living wage employer! We look out for our customers and our focus is ‘putting our people first’.
Our people enable us to do all of this by living our 5 core values: Safety, Customer excellence, Sustainability, Innovation and Pride
The Role
As part of our Metering Services department and working as part of an established team. The role will involve planning the work of SMS field engineers, including grouping jobs in the most efficient way possible and arranging access ahead of their visit. You will provide constant support to SMS’s field engineers and any sub-contractors, including directions when necessary, and schedule amendments in order to maximise meter installs and keep cancelled jobs to a minimum. The role also involves working closely with other areas of the Company to accommodate customer requirements.
Working hours will be Monday to Friday between the hours of 8.30am - 5pm , 37.5 hours per week .
No Weekend working, No shifts, No Bank holiday working.
Typical Duties
- Schedule work for SMS Field Engineers to ensure working day is efficient as possible
- Arrange access as appropriate (primarily over the telephone) to ensure engineer can complete scheduled jobs
- Ensure that all jobs are claimed by the morning after job completion
- Identify any issues and raise to Metering Delivery Manager
- Provide support to all SMS Field Engineers and sub-contractors
- Maintain Metering Database and any other relevant systems
- Ensure industry flows are sent where necessary
- Liaise with other departments to ensure optimum service delivery
- Handling of ad-hoc queries from engineers, customers, Suppliers, and other teams
Skills
- Organisation and Time management skills are essential
- Communication, written and verbal skills are essential
- Technical knowledge to offer solutions and Reporting using relevant systems/databases would be desirable
Experience and Education
- Education up to GCSE (or equivalent) standard
- Experience of working in a team
- Experience of an environment where the communication is largely telephone based
- Experience of working under pressure and delivering deadlines
- Recognised course / qualification in Microsoft Office (Word, Excel ect) would be desirable
- Experience in energy industry or similar would be desirable
In return
- 25 personal days per year, with an additional allocation of 8 public holidays
- After 5 years of service you will be rewarded with an additional 5 days annual leave taking it to 30 personal days and 8 public holidays.
- Refer a friend bonus (£500)
- Corporate season ticket travel
- Automatic enrolment into the Company Stakeholder Pension Scheme (will commence following 3 months employment)
- Eligibility to join the Share Incentive Plan following 6 months employment
- We also have you covered with Life Insurance where your next of kin will receive 4 times your annual salary
If you would like the opportunity to work with us, please apply via our careers page or send us a copy of your CV to Recruitment@sms-plc.com