Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
As an Infrastructure Engineer, situated Nationwide, you will be responsible for the maintenance, monitoring and support of SMS’ IT Infrastructure and facilities, to ensure key business systems are available and performant.
Acting as an escalation point for BAU support teams, you will provide 3rd / 4th line support for Major Incidents, in addition to the identification of efficiencies and improvements through automation and scripting of environments, processes and systems. You will also assist the change management execution for business systems and infrastructure, including the technical impact assessment of proposed changes.
Work Schedule - Monday - Friday Hybrid or remote working available.
Key responsibilities:
- Availability and Performance Monitoring of SMS’ IT Infrastructure
- Coordination of infrastructure changes with business stakeholders
- Analyse and report on operational metrics to understand performance and ensure process improvements
- Documenting of operational processes for training of support personnel
- Automate procedures and processes where possible to increase the efficiency and reliability of activities
- Any other duties as required
To be considered for this role, we would love you to have:
- Microsoft MCSA/MCSE certifications or equivalent
- VMWare VCTA/VCP certifications or equivalent
- ITIL Foundation qualification or equivalent
- Cisco CCENT/CCT/CCNA or equivalent
- AWS Cloud Practitiorer/Azure Fundamentals or equivalent
- Previous experience of providing 3rd line technical support for large 24x7 enterprise-grade infrastructure environments
- Experience of working within an ISO27001 certified technical environment
- Documenting of operational processes and providing training for support personnel
- Excellent knowledge of Windows Server environments (Windows 2012 +)
- Scripting and automation experience with PowerShell, with ability to write complex scripts from scratch
- Proficiency with network hardware and technologies (Cisco, Meraki etc)
- Experience working within ITIL and Information Security frameworks is essential
- KPI Reporting and Performance Management
- Experience in administering Active Directory, DNS, DHCP, and domain security.
- Experience of supporting large, 24x7 enterprise-grade infrastructure environments.
- Proficiency with Virtualization technologies (VMWare/Hyper-V) and Hyperconverged Infrastructure (Dell VxRail)
- Experience with supporting Microsoft cloud Infrastructure. i.e O365, Exchange Online, Sharepoint
- Working knowledge of other cloud-platforms (AWS, Azure)
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