Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Share Incentive Plan.
- Life Insurance (4 x annual salary)
- Pension matching scheme (upto 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
As the Service, Security & Change Office Lead you will be performing an important role in providing support to the IT Service, Information Security and Change functions.
You will work with the wider team to:
- Provide support and direction for effective Financial Management, ensuring there is transparency and control of costs across IT service, Information Security and Change functions
- Ensure effective Resource Management and Talent pipeline management across all related disciplines
- Ensure Reporting & Communications are produced as required, including driving proactive engagement with the wider business
- Ensure there are agreed ‘ways of working’ across the functions, and adherence to these agreed standards
Key responsibilities:
- Building a service model and service catalogue for IT service , allowing us to model the cost to deliver each IT service to the business – e.g., total cost to deliver the end user computing experience is £XXX per FTE
- Determining the cost for each scrum team, and reporting on what is capitalised versus Opex
- Developing the IT/Change and Infosec job families
- Working out the forward resource plan based upon change and growth within the IT service and change function by job family and maintaining this data ongoing
- Representing SMS in tech recruitment fairs/University/industry engagement events ref tech/digital recruitment
- Creation and management of standard reporting packs – Monthly Digital Steering Co, Quarterly IT Sub Committee
- Regulatory reporting – i.e. Infosec, business continuity returns, provision of evidence for 3rd party audit
To be considered for this role, we would love you to have:
- Relevant and sufficient plus good broad project/portfolio support experience
- Exposure to the full Change Lifecycle, with awareness of both Agile and Waterfall ways of working, and associated frameworks such as PRINCE, APM, Scrum, Safe etc
- A good understanding of the concepts of IT Service management – including exposure to models such as ITIL etc
- Awareness of the core concepts of Information Security
- Highly IT literate and proficient with the kind of applications commonly used in IT Service and Change, including JIRA, Sharepoint etc and similar platforms
- Experience in supporting the creation and maintenance of the agreed IT service, Infosec and Change Delivery frameworks, the management of these within the agreed repository and ongoing audit/assurance activities to ensure adherence
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