Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
- Life Insurance (4 x annual salary)
- Pension matching scheme (upto 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
Visit Our People Page
.
What's the role?
As a Settlements Coordinator your key role is in the Agent Services department. You are responsible for ensuring the quality and timeliness of data that is exchanged between relevant Settlement Industry stakeholders.
Working in a fast-paced environment, the Settlements Coordinator manages exceptions in Industry Data Flows. Attention to detail and an analytical mind allows interpretation of data to facilitate problem solving on wide ranging issues.
The accuracy of data is key in achieving the UK Governments Net Zero strategy and as a Settlements Coordinator, you are working to facilitate data availability for Stakeholders to manage Energy as efficiently as possible.
This role is essential in maintaining SMS’s compliance to Industry standards, upholding a high quality of service for our customers, and embodying our culture of continuous improvement.
Work Schedule - Monday to Friday 8.30am to 5pm.
Key responsibilities:
- Managing Data Flow Exceptions within Industry Standard SLAs alongside Customer contractual obligations
- Providing technical and administrative support
- Reporting on performance, exceptions, and resolutions
- Building and maintaining relationships with SMS’s customer and third-party agents
- Working with the technical team to implement changes in systems and processes in line with SMS’s culture of continuous improvements
- Any other duties as required
To be considered for this role, we would love you to have:
- GSCE (or equivalent) in Maths & English
- Proficient in the Use of Microsoft office packages, especially Excel
- Excellent numerical reasoning and pattern recognition
- Able to organise and prioritise workload
- Working to deadlines
- Teamwork
- Problem solving & finding solutions
- Verbal and written communication
- Electricity Metering Industry and/or Data Industry Knowledge (not essential)
#LI-Hybrid