About us
We have been at the heart of the UK energy market for 25 years and are today playing a critical role in decarbonising the UK energy system. As a major energy services and smart metering company with technology, data and sustainability at the core of our ethos and business model, SMS is committed to delivering the future of smart energy.
We are proud of being both an equal opportunity employer and an accredited real living wage employer! We look out for our customers and our focus is ‘putting our people first’.
Our people enable us to do all of this by living our 5 core values: Safety, Customer excellence, Sustainability, Innovation and Pride.
Job Overview
This role sits within a team of Settlements Coordinators working in the Electricity Data department and reporting into a Team Manager.
The Settlements Coordinator is required to manage the processing of Industry standard data flows and associated processes and reports, as well as manage and resolve exceptions and regularly report on their progress. This will be alongside various other duties such as liaison with third Parties and the provision of internal and external reports.
This role is essential in maintaining SMS’s compliance to Industry standards and upholding a high quality of service to our customers.
Key Responsibilities
- To work alongside team members to provide an efficient, high-value Data Services business
- To work closely with clients and energy suppliers providing technical and administrative support
- To review exceptions and provide solutions to ensure the timely and accurate provision of data flows according to industry standard SLAs and Customer contractual obligations
- Provision of internal and external reports demonstrating performance, exceptions and resolutions
- Build and maintain relationships with SMS’s customers and third-party agents to ensure the best quality data is held within industry
- Work with technical team to implement changes in systems and processes in line with SMS’s culture of continuous improvements
- Any other duties required by the Team Manager
Education and Professional Qualifications
- GCSE (or equivalent) in Maths and English
Skills and Knowledge
- Proficient in the Use of Microsoft office packages
- Excellent numerical reasoning and problem solving
- Able to organise and prioritise workload
- Electricity Metering Industry and/or Data Industry Knowledge desirable
- IT skills
- Working to deadlines
Personal Attributes
- Initiative
- Flexibility
- Analytical Thinking
- Decision Making
- Planning
- Quality Focus
- Communication Skills
- Business Awareness
- Resilience
In Return
We support Mental, Physical and Financial wellbeing, and we're proud of our benefits package to reward great talent which includes :
- 25 personal holiday days per year with additional allocation of 8 public holidays (includes options to buy and sell)
- After 5 years’ service, you will be rewarded with an additional 5 days annual leave increasing your total to 30 personal days and 8 public holidays.
Smart Health
Keeping our employees mentally and physically healthy is one of the things that matters most to us.
- Employee Assistance Programme (free access to counselling & support) with easy access via My Healthy Advantage app.
- Access to SmartHealth app - includes a free 24/7 online GP and a range of wellbeing services.
- Cycle Scheme - lower your carbon footprint whilst staying healthy.
Smart Savings
- Eligibility to join our Share Incentive Plan following 6 months employment
- Life Insurance cover where your next of kin will receive 4 times your annual salary
- Refer a friend bonus (£500)
- Corporate season ticket travel
- Length of service cash incentive
- Automatic enrolment into the Company Stakeholder Pension Scheme following 3 months employment.
The future looks bright
Your development is important to us - we support and encourage development including internal and external accredited courses, study support and E-Learning and internal promotion.