Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Share Incentive Plan.
- Life Insurance (4 x annual salary)
- Pension matching scheme (upto 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
What's the role?
Your role will encompass all personnel related matters, customer management including reporting and the setting and monitoring of team/individual targets.
As well as having responsibility to ensure financial targets are achieved the role also requires an awareness of technical related issues, both internal
and external factors to further develop the business.
Performance will be achieved by providing clear guidance to team members on their expectations.
Plans will be developed and implemented to ensure individual and team expectations are achieved.
As well as strong performance management capability, the Team Manager will also look to continually develop your team.
You will work closely with other Metering & Data teams, the Team Manager is key to ensuring a continuous improvement ethos is adopted.
You will facilitate all necessary training and support to all Team personnel.
Shift pattern is 9am - 5pm. Monday to Friday.
Key responsibilities:
•Manage overall day-to-day operations of the Team; work allocation, change/process implementation & meetings
•Awareness of P&L activity for Team; assistance in maximising profit with business area through awareness of sales and cost reduction opportunities
•Responsible for Customer Management Inc. complaints and report handling
•Responsible for regular management reporting to the management team to demonstrate productivity and performance delivering as minimum to industry compliance
•Proactively seek opportunities to increase operational effectiveness
•Responsible for client reporting and attending client led meetings
•The encouragement and building of interdepartmental working relationships
To be considered for this role, we would love you to have:
Essential
•Motivating teams and performance management
•Strong Customer relationship management
•Proficient in the use of Microsoft office packages (especially Excel)
•Excellent numerical reasoning and problem solving
•Able to organise and prioritise workload
Desirable
•Settlement Industry knowledge
•Change Management
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