Technical Support Engineer - London

480
Field based, UK
Permanent
£37,321.00 plus on call rota to cover out of hours and weekends to support Technical Helpline

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Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.  
 

What's in it for you?

  • 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
  • Hybrid working options.
  • Enhanced Maternity and Adoption leave.
  • 24/7 free and confidential employee assistance service.
  • Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
  • Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
  • Life Insurance (4 x annual salary)
  • Pension matching scheme (up to 5% of salary)
  • Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

 

 Visit Our People page 

 

What's the role?

Reporting to the Technical Engineer, the Technical Support Engineer role is to ensure that SMS achieves its meter installation commitments safely, by providing support and technical knowledge to the SMS Domestic Field Engineers.
 

The role will involve daily travel in the field to spend time auditing, coaching, mentoring and developing our Field Engineers. To ensure that you retain your working knowledge of the industry, this role includes a “field day” installing meters every month.

Working hours Monday to Friday 8am to 4.30pm and on a rota basis including out of hours and weekends to support Technical Helpline.

 

Key responsibilities:

  • Support the Technical Engineer to work in tandem with the Operations, Training and HR teams to ensure all training is maintained and kept up to date
  • Assist the Technical Engineer to ensure all Health, Safety and Environmental Regulations and company targets are achieved, promoting a high level of Health Safety and Environmental Management throughout the business and actively participate in safety and technical forums as required by the business.
  • Conduct audits in line with company procedures (including Desktop, WIP and Invasive Post audits). 
  • Mentor field work force and coach where necessary to deliver continual improvement 
  • Carry out initial fault/issue discussions with field engineers and carry out tooling and equipment checks to ensure all field engineers are compliant
  • Correct installations where required.  
  • Sign off engineers as competent to work. 

 

To be considered for this role, we would love you to have:

REQUIRED

  • Driving Licence (a current UK driving licence, or equivalent which enables driving in the UK)
  • Qualified Dual Fuel Meter Engineer (min of CMA1/CCN1, MET1, REGT1, MOCOPA Single Phase & Single off Multi Phase)

DESIRABLE

  • Gas – CCN1, CENWAT, HTR1, CKR1, DAH1
  • Electric – MOCOPA Three Phase
  • Assessor Qualification
  • IGEM Membership
  • Previous Experience in an audit/assessor role

 

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