About us
We have been at the heart of the UK energy market for 25 years and are today playing a critical role in decarbonising the UK energy system. As a major energy services and smart metering company with technology, data and sustainability at the core of our ethos and business model, SMS is committed to delivering the future of smart energy.
We are proud of being both an equal opportunity employer and an accredited real living wage employer! We look out for our customers and our focus is ‘putting our people first’.
Our people enable us to do all of this by living our 5 core values: Safety, Customer excellence, Sustainability, Innovation and Pride.
The Role
As a Campaign Performance Analyst, you will be responsible for creating and leading out smart metering campaigns which will include sending a variety of different communications to a customer to drive the best possible uptake.
Ideally you will have some experience working with data and experience supporting multi-channel campaigns. Naturally, you will have great communication and a keen eye for recognising opportunities to improve the way we work.
- Manage the end-to-end Customer contact Campaigns, as a part this you will be expected to initiate Emails, Texts and add calls to a dialer as well as supporting the businesses transition to a more digital future
- A keen eye for detail to identify more efficient ways of working and not afraid to challenge the “status quo”
- Make recommendations to business to improve ways of working to deliver a maximum performance.
- Available to support our clients through their campaign journey as you are a pivotal part of their experience
Your core working hours would be a 40-hour week Monday to Friday with shift patterns within the hours of 8am-4.30 pm. Candidates will be asked to have a flexible approach .
KEY RESPONSIBILITIES
- Monitor the workload
- Report to stakeholders
- Lead at every opportunity by providing insight
- Execute the plan
- Thinking of innovative ways to improve the customer experience
EDUCATIONAL QUALIFICATIONS/MEMBERSHIPS
SKILLS AND KNOWLEDGE
Essential Skills
- Intermediate Excel knowledge
- Comfortable producing power points to provide insights into Campaign activity.
- Good analytical and organisational skills
- Ability to prioritise workload, meet deadlines and perform multiple tasks with attention to detail.
- Ability to work independently with minimal supervision.
- Strong problem-solving skills
Preferable Experience
- Previously worked with Email/Text and dialler platforms
PERSONAL ATTRIBUTES
- Initiative/Flexibility
- Analytical thinker
- The ability to make decisions
- Attention to detail
- Curious about new ideas and able to translate them into viable plans
- Resilient and responsive to change
- Motivates themselves/team and wider team
- Can develop themselves and the wider team
- Positively influence a wide range of stakeholders under a variety of budgetary and regulatory pressures.
In Return
We support Mental, Physical and Financial wellbeing, and we're proud of our benefits package to reward great talent which includes:
- 25 personal holiday days per year with additional allocation of 8 public holidays (includes options to buy and sell)
- After 5 years’ service, you will be rewarded with an additional 5 days annual leave increasing your total to 30 personal days and 8 public holidays.
Smart Health
Keeping our employees mentally and physically healthy is one of the things that matters most to us.
- Employee Assistance Programme (free access to counselling & support) with easy access via My Healthy Advantage app.
- Access to SmartHealth app - includes a free 24/7 online GP and a range of wellbeing services.
- Cycle Scheme - lower your carbon footprint whilst staying healthy.
Smart Savings
- Eligibility to join our Share Incentive Plan following 6 months employment
- Life Insurance cover where your next of kin will receive 4 times your annual salary
- Refer a friend bonus (£500)
- Corporate season ticket travel
- Length of service cash incentive
- Automatic enrolment into the Company Stakeholder Pension Scheme following 3 months employment.
The future looks bright
Your development is important to us - we support and encourage development including internal and external accredited courses, study support and E-Learning and internal promotion.