Customer Service Advisor

£20,920 + excellent company benefits.
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Why choose us?

  • Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

  • 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
  • Hybrid working options.
  • Enhanced Maternity leave. Paternity and Adoption leave.
  • 24/7 free and confidential employee assistance service.
  • Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
  • Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
  • Life Insurance (4 x annual salary)
  • Pension matching scheme
  • Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.


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What's the role?

A hard working, motivated and experienced individual is required to be part of our industrious Customer Service team. The successful candidate will be working in a fast paced, ever changing working environment with multiple priorities and targets. This would include responding to customer/supplier enquiries, providing information & helping solve customer/supplier issues, liaising with other departments within SMS to help achieve customer satisfaction among other tasks, always providing a high standard of Customer Service. 

Shift pattern 8am to 5pm, Monday to Friday, 36.25 contractual hours per week. No weekend working.

Key responsibilities:

  • Deliver exceptional Customer Service consistently
  • Handling inbound/outbound call queries
  • Managing high volume of email queries effectively     
  • Complaint Handling and ownership from start to finish in accordance to SMS complaints policy
  • Providing information to Suppliers on request
  • Liaising with internal department teams regarding queries to ensure delivery of service

To be considered for this role, we would love you to have:

  • Strong communication skills, both written and verbal.  
  • Proficiency in Microsoft packages (Excel, Word..)
  • Complaint handling experience and a strong customer service background. 
  • Experience within the energy industry is desirable.



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