Why choose us?
- Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
- Life Insurance (4 x annual salary)
- Pension matching scheme
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
A hard working, motivated and experienced individual is required to be part of our industrious Customer Service team. The successful candidate will be working in a fast paced, ever changing working environment with multiple priorities and targets. This would include responding to customer/supplier enquiries, providing information & helping solve customer/supplier issues, liaising with other departments within SMS to help achieve customer satisfaction among other tasks, always providing a high standard of Customer Service.
Shift pattern 8am to 5pm, Monday to Friday, 36.25 contractual hours per week. No weekend working.
Key responsibilities:
- Deliver exceptional Customer Service consistently
- Handling inbound/outbound call queries
- Managing high volume of email queries effectively
- Complaint Handling and ownership from start to finish in accordance to SMS complaints policy
- Providing information to Suppliers on request
- Liaising with internal department teams regarding queries to ensure delivery of service
To be considered for this role, we would love you to have:
- Strong communication skills, both written and verbal.
- Proficiency in Microsoft packages (Excel, Word..)
- Complaint handling experience and a strong customer service background.
- Experience within the energy industry is desirable.
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Job Profile