Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
Visit Our People page
What's the role?
As the business continues to expand, we are looking to recruit a Customer Service Advisor to join our team in Glasgow. As a Customer Service Advisor, you will be on the front line with customers, handling queries and ensuring full customer satisfaction.
Key responsibilities:
- Deliver exceptional Customer Service at all times.
- Liaise with contractors on a daily basis regarding planned works.
- Deal with external enquiries (via phone email etc) from Supplier and end users.
- Deal with internal enquiries from Operations and Data teams.
- Ensure that works are planned in a timely manner.
- Ensure that the works are completed within designated time periods.
- Liaise with and provide support to customers and engineers to ensure works completion.
- Ensure customer satisfaction.
- Comply with business processes and reporting requirements.
- Meet and report upon service level agreements.
- Ensure accurate data input.
- Deal effectively with customer enquiries.
- Other tasks as required by the business.
To be considered for this role, we would love you to have/be:
- The ability to communicate effectively both orally and in writing.
- The ability to work effectively with other team members working to a common goal.
- The ability to manage change and understand the need for change.
- The ability to understand the need to improve business and individual performance.
- Able to prioritise own workload and work with initiative.
- Continually aware and understand our customer’s needs.
- The ability to use judgement to make sound decisions and solve problems.
- The ability to identify the steps to be taken to achieve objectives.
All of our roles are based on 40 hours per week, with a 30 minute unpaid break for lunch.
#LI-Hybrid
Download
Job Profile