Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
The role will entail managing SMS customer Gas AMR (Automatic Meter Reader) data. You will be required to analyse and report on the performance of all SMS AMR devices. In addition, you will help manage third party contractors to ensure we quickly resolve any device issues arising. As a Data Analyst, your role will be essential in providing the high level of service which our customers have come to expect of the Gas Data Team. You will also strive to maintain excellence in the management of our data. You will be part of a team who works closely with engineers and collaborates with other cross-disciplinary departments in SMS and contribute to a strong ‘end to end’ service for our customers.
Furthermore, the role will require direct contact with our customers. Supported by the Gas Data Team Manager you will have the opportunity for development and further training. This is an excellent opportunity to join an experienced team who work to help and guide one another.
Shift pattern: The team use a rota to work hours between 8.15am and 17:00pm. The role is hybrid working, with 3 days at home and 2 days in the office (this could change in the future).
This role will be based in Glasgow.
Key responsibilities:
- Deal with internal & external enquiries from clients responding in a timely, professional manner in line with team SLAs.
- Analyse data and identify any faults. Where remote fixes are not possible you will coordinate with planning teams to visit site at the earliest opportunity.
- Producing prompt and accurate reporting for both internal and external stakeholders.
- Answer calls from engineers to ensure they attend and complete works to tight schedules and high quality standards. You will be expected to provide appropriate technical support (training will be provided).
- All team members have a direct responsibility for ensuring that the Data Management system integrity is maintained through proactive management of the system on a daily, weekly, monthly and ad-hoc basis.
- Prioritise work load in line with customer requirements.
- Any other duties as required.
To be considered for this role, we would love you to have:
- GSCE or equivalent in English and Maths.
- Excellent organisational skills and time management.
- Strong attention to detail.
- Experience with/be proficient with Microsoft Office packages – advanced use of excel in particular is desirable.
- Fantastic customer service experience; good written and verbal communication skills.
- Knowledge of the energy industry (desirable)
- Experience with mobile devices or telecommunications (desirable).
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