Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Automatic enrolment onto our Employee Participation Scheme.
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
We’re looking for a motivated and detail-focused Data Analyst to join our friendly Gas Data Team. In this role, you’ll be working with SMS customer Gas AMR (Automatic Meter Reader) data—monitoring performance, identifying trends, and helping ensure everything runs smoothly.
You’ll play an important part in supporting our third-party contractors, helping to resolve any issues with devices quickly and efficiently. Your work will help us continue delivering the high standards our customers expect, while maintaining accuracy and quality in how we manage our data.
This role involves working closely with engineers and other teams across SMS, contributing to a joined-up service that puts the customer first. You’ll also have direct contact with customers, so being confident in communication is key.
You’ll be supported by the Gas Data Team Manager and will have access to training and development opportunities to help you grow in the role. It’s a great chance to join a knowledgeable and supportive team that values collaboration and continuous learning.
This role is offered on a 6-months fixed term contract. The working hours for this role are Monday to Friday, 8:30-5:00, 40 hours per week. Hybrid working is on offer, consisting of 2 days in our Glasgow office and 3 days at home.
Key Responsibilities:
- Deal with internal & external enquiries from clients responding in a timely, professional manner in line with team SLAs.
- Analyse data and identify any faults. Where remote fixes are not possible you will coordinate with planning teams to visit site at the earliest opportunity.
- Producing prompt and accurate reporting for both internal and external stakeholders.
- Answer calls from engineers to ensure they attend and complete works to tight schedules and high quality standards. You will be expected to provide appropriate technical support (training will be provided).
- All team members have a direct responsibility for ensuring that the Data Management system integrity is maintained through proactive management of the system on a daily, weekly, monthly and ad-hoc basis
- Prioritise work load in line with customer requirements.
- Any other duties as required.
To be considered for this role, we would love you to have/be:
- Excellent organisational skills and time management.
- Strong attention to detail.
- Proficient in Microsoft Office packages – advance use of excel is desirable.
- Fantastic customer service experience; good written and verbal communication skills.
- Knowledge of the energy industry is desirable.
- Experience with mobile devices or telecommunications is desirable.
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