About us
SMS Plc are leaders in the smart energy revolution, fitting over a million properties with smart meters and counting. At the heart of the UK energy market for over two decades, we play a critical role in transforming and decarbonising the UK energy system. We are proud of being both an equal opportunity employer and an accredited real living wage employer! We look out for our customers and our focus is ‘putting our people first’.
Our people enable us to do all of this by living our 5 core values: Safety, Customer excellence, Sustainability, Innovation and Pride
The Role
Reporting to the Performance Manager, the Field Delivery Lead will be required to lead a team engineers to ensure achievement of KPIs and SLAs.
The objective of the role is to ensure that SMS achieves its meter installation commitments.
The role will involve regular weekly travel in the field to spend time side by side coaching engineers and in exceptional circumstances, there may be a requirement to cover for Engineer call out. There is a Bonus paid quarterly.
Special Conditions - The successful applicant will be open to travel to additional sites where required.
KEY RESPONSIBILITIES
- Assist the Performance Manager to ensure all Health, Safety and Environmental Regulations and company targets are achieved, promoting a high level of Health Safety and Environmental Management throughout the business and actively participate in safety and technical forums as required by the business.
- Be present in the field and conduct side by side coaching and development of c.15 engineers, with the goal of increasing engineer technical knowledge, meeting required behaviours and achievement of KPI’s i.e. minimise aborts, meet GSOS targets, ensure safety, quality and quantity targets are met etc.
- When not in field i.e. max of 1 day per week, working from your local office to complete paperwork, make calls, liaise with your Performance Manager, etc.
- During busy periods or to cover absence, the FDL may be required to complete scheduled jobs to support delivery of installations.
Experience and Education
- Be a Qualified Dual Fuel Meter Engineer
- Hold a current UK driving licence, or equivalent which enables driving in the UK
- Have supervisory experience & strong coaching ability with strong technical experience
In Return
We support Mental, Physical and Financial wellbeing, and we're proud of our benefits package to reward great talent which includes:
- 25 personal holiday days per year with additional allocation of 8 public holidays (includes options to buy and sell)
- After 5 years’ service, you will be rewarded with an additional 5 days annual leave increasing your total to 30 personal days and 8 public holidays.
Smart Health
Keeping our employees mentally and physically healthy is one of the things that matters most to us.
- Employee Assistance Programme (free access to counselling & support) with easy access via My Healthy Advantage app.
- Access to SmartHealth app - includes a free 24/7 online GP and a range of wellbeing services.
- Cycle Scheme - lower your carbon footprint whilst staying healthy.
Smart Savings
- Eligibility to join our Share Incentive Plan following 6 months employment
- Life Insurance cover where your next of kin will receive 4 times your annual salary
- Refer a friend bonus (£500)
- Corporate season ticket travel
- Length of service cash incentive
- Automatic enrolment into the Company Stakeholder Pension Scheme following 3 months employment.
The future looks bright
Your development is important to us - we support and encourage development including internal and external accredited courses, study support and E-Learning and internal promotion.