Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Share Incentive Plan.
- Life Insurance (4 x annual salary)
- Pension matching scheme (upto 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
As our I&C Project Co-ordinator you will be responsible for co-ordinating the delivery of timely Gas connections, by ensuring delivery of client services via field service personnel.This role is crucial as it ensures a commercial income to SMS, whilst at the same time strengthening our relationships with both existing and new gas suppliers.
Our Gas Connection teams also ensure additional recurring rental for installed gas assets whilst also growing our existing data management portfolio.
Work Schedule - Hybrid working Monday - Friday office hours between 8.45 - 5pm.
Key responsibilities:
- Answering and resolving customer enquiries and demonstrating ownership of the issue by using problem solving skills.
- Proactively reviewing customer accounts when they call, to identify and resolve any future issues before they arise.
- Taking the opportunity to promote and sell relevant products/service to each customer as appropriate.
- Enhancing the overall customer relationship with SMS Connections
- Manage all communications between the end consumer, supplier and key stakeholders within SMS
- Be involved in growing our market within the industry
- Be at the heart of delivering our customer experience
- Be involved in developing new business opportunities with existing clients
In delivering excellent customer service, you will need to:
- Respond to queries raised by customers in a polite and friendly manner.
- Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to our customers.
- Identify opportunities where appropriate, to enhance the customer experience through accurately promoting and selling the benefits of our products and services.
- Empathise with the customer where appropriate, and ensure the customer always feels valued.
- Liaise with contractors on a daily basis, educating them of the importance of completion details.
- Take ownership of a specified region incorporating contractor and client relationships.
To be considered for this role, we would love you to have:
- Experience of developing a growing book of clients
- Relevant experience working in a customer service team environment
- Relevant working experience in a customer facing role where keyboard skills have been utilised daily.
- Delighting customers through strong relationship management
- Delivering cost reduction in a high growth industry
- The ability to manage conflict and difficult situations
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