Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
Visit Our People page
What's the role?
As an Energy Bureau Coordinator , you will be based from our Cardiff office within a core function of Energy Services. You will assist with a variety of activities in order to deliver an effective energy service to a number of key clients. You will undertake energy and invoice data analysis to support energy billing, energy management, energy brokerage and compliance requirements. You will interact with a number of people on a daily basis, giving you the opportunity to engage and build relationships with all levels inside and outside of the Company. You may be called on from time to time to temporarily work on other projects / clients to support special projects. This will be allocated by the line manager in advance of any work required with full instruction.
Work Schedule - Hybrid working Monday to Friday 8am-5pm 37.5 hours per week.
Key responsibilities:
- Check and upload paper and electronic invoices on behalf of designated clients that are received from their utility suppliers and landlords
- Validate utility invoices to find and resolve errors. Record all errors found on the utility invoices.
- Liaise with clients, internal departments, suppliers, and third parties to resolve errors and secure refunds owed to clients.
- Gather and analyse energy consumption, energy markets, invoice data and energy asset information to support compliance reporting, consultancy activity and utility billing requirements
- Maintain and develop relevant energy databases
- Document relevant processes to communicate to stakeholders and support quality management
- Maintain an awareness of developments within the energy/utilities marketplace
To be considered for this role, we would love you to have:
- Essential - GCSE (or equivalent) English / Mathematics at grades C or above
- Desirable – A Level (or equivalent) (non-subject specific) or qualified by experience.
- Excellent verbal and written communication skills with the ability to interact with both internal and external stakeholders
- Good numerical ability with an attention to detail
- Good working knowledge of Microsoft Office, particularly Excel and Outlook
- Adept at identifying and solving problems on own initiative and work well within a team environment
- Able to organize and prioritise work to meet deadlines and manage the expectations of stakeholders
#LI-Hybrid