Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell).
- Automatically qualify for our Employee Incentive Plan (be rewarded like an owner!).
- Hybrid working options.
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary).
- Pension matching scheme (up to 5% of salary).
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
The role of the Metering Coordinator is o plan the work of SMS field engineers, including grouping jobs in the most efficient way possible and arranging access ahead of their visit.
Your role will be to provide constant support to SMS’s field engineers and any sub-contractors, including directions when necessary, and schedule amendments in order to maximise meter installs and keep cancelled jobs to a minimum. The role also involves working closely with other areas of the Company to accommodate customer requirements.
This role is offered on a hybrid working basis (2 days in office, 3 days at home typically). Your hours of work are Monday-Friday, 8:30am to 5pm.
Key Responsibilities:
- Schedule work for SMS Field Engineers to ensure working day is efficient as possible.
- Arrange access as appropriate (primarily over the telephone) to ensure engineer can complete scheduled jobs.
- Ensure that all jobs are claimed by the morning after job completion.
- Identify any issues and raise to Metering Delivery Manager.
- Provide support to all SMS Field Engineers and sub-contractors.
- Maintain Metering Database and any other relevant systems.
- Ensure industry flows are sent where necessary.
- Liaise with other departments to ensure optimum service delivery.
- Handling of ad-hoc queries from engineers, customers, Suppliers, and other teams.
To be considered for this role, we would love you to have/be:
- Strong organisation skills.
- Experience in using multiple relevant systems/databases.
- Strong time management skills.
- Excellent communication skills, written and verbal.
- Technical knowledge to offer solutions.
- Experience in energy industry or similar.
- Experience of working in a team.
- Experience of working under pressure and delivering deadlines.
- Experience of an environment where the communication is largely telephone based.
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