Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
As a Metering Scheduler you will prepare work schedules for SMS field engineers and sub-contractors in the most efficient and cost-effective way possible, in line with contractual agreements and priorities set by clients.
The scheduler will also be responsible for the warrant project responding to specific bookings from the clients, scheduling enough chargeable work per engineer to meet departmental targets.
You will also handle queries from external customers, resolving these promptly and effectively and working closely with other areas of the Company to accommodate customer requirements. The role also involves regular reporting and maintaining databases.
Work Schedule - Hybrid working Monday to Friday
Key responsibilities:
- Schedule work for SMS Field Engineers & sub-contractors to ensure working day is efficient as possible.
- Pick up and action requests sent via customer portals and Metering Services mailbox.
- Prioritise work based on contractual agreements.
- Identify any issues and raise to Metering Delivery Manager
- Provide support to all SMS Field Engineers and sub-contractors.
- Maintain Metering Database and any other relevant systems.
- Ensure industry flows are sent where necessary.
- Liaise with other departments to ensure optimum service delivery.
- Liaise with customers regarding engineer availability, appointments, and access.
- Prepare reports as requested by management.
- Request access permits where applicable
- Handling of ad-hoc queries from engineers, customers, Suppliers, and other team
To be considered for this role, we would love you to have:
- Good knowledge of Microsoft Office (Word, Excel etc)
- Excellent organisation and time management skills
- Excellent communication skills , both written and verbal
- Experience of working in a team
- Experience of working under pressure and delivering deadlines
- Experience in energy industry desirable however not essential
#LI-Hybrid
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