Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options (for some positions).
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
Are you highly organised and thrive in a fast-paced environment where no two days are the same? Join our team as a Metering Scheduler, where you'll play a key role in coordinating work schedules for SMS field engineers and sub-contractors. Your focus will be on delivering efficient, cost-effective scheduling aligned with contractual obligations and client priorities.
In this role, you’ll also manage the warrant project, responding to specific client bookings, and ensure each engineer is assigned sufficient chargeable work to meet departmental targets. You’ll handle customer queries with professionalism and resolve them promptly, while working collaboratively across departments to meet customer needs.
Additional responsibilities include regular reporting and maintaining accurate databases to support operational efficiency.
Working Hours & Location
- Hours: 40 hours per week
- Schedule: Monday to Friday, 8:30am – 5:00pm
- Location: Trydan House, Cardiff Gate Business Park, Copse Walk, Pontprennau, Cardiff, CF23 8XH
Training & Hybrid Working
Training will take place over 2 to 3 weeks, with attendance in the office for 3 to 4 days per week. Upon completion, you’ll transition to a hybrid working model: 2 days in the office, 3 days from home.
Key responsibilities:
- Schedule work for SMS Field Engineers & sub-contractors to ensure working day is efficient as possible.
- Pick up and action requests sent via customer portals and Metering Services mailbox.
- Prioritise work based on contractual agreements.
- Identify any issues and raise to Metering Delivery Manager
- Provide support to all SMS Field Engineers and sub-contractors.
- Maintain Metering Database and any other relevant systems.
- Ensure industry flows are sent where necessary.
- Liaise with other departments to ensure optimum service delivery.
- Liaise with customers regarding engineer availability, appointments, and access.
- Prepare reports as requested by management.
- Request access permits where applicable
- Handling of ad-hoc queries from engineers, customers, Suppliers, and other team
To be considered for this role, we would love you to have:
- Education up to GCSE (or equivalent) standard
- Recognised course / qualification in Microsoft Office (Word, Excel etc)
- Organisation skills
- Reporting using relevant systems/databases
- Excellent time management
- Communication, written and verbal
- Technical knowledge to offer solutions
- Experience in energy industry or similar
- Experience of working in a team
- Experience of working under pressure and delivering deadline
#LI-Hybrid