Metering Team Leader

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Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 


What's in it for you?

  • 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
  • Hybrid working options.
  • Enhanced Maternity and Adoption leave.
  • 24/7 free and confidential employee assistance service.
  • Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
  • Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
  • Life Insurance (4 x annual salary)
  • Pension matching scheme (up to 5% of salary)
  • Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

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​​​​​What's the role?
As the Metering Team Leader you will report into Operations Manager and will be required to manage the day-to-day operations of the back-office operational teams. 
This role will focus on customer metering appointments for our engineers, also includes provision of reporting that monitors overall productivity of the team and performance against business and customer expectations.  You will also encompass all personnel related matters.  
The role will also require an awareness of all metering related issues, both internal and external factors to further develop the business and will be responsible for all necessary support and training.

Key responsibilities:

  • Manage overall day-to-day operations of the Metering team; work allocation, delivery of customer expectations & job outcomes, adapt to day to day changes in workloads & conduct 121s and team briefings.
  • Responsible for the coaching, support, training and all HR related duties for the operational team
  • Monitoring performance against target, assisting with escalations in a timely manner and organizing the priorities of team members.
  • Responsible for internal reporting to Operations Manager to reflect the performance of the coordinators and help to meet the business set KPI’s. 
  • To work closely with clients, field engineers & energy suppliers to ensure communication is open and to ensure consistent customer experience and continuity. 
  • Commercial awareness of current customers and new business within the Metering Dept.
  • Any other duties required by the Operations Manager


To be considered for this role, we would love you to have:

  • Higher Education to A-level or Degree (or equivalent) - Desirable
  • GCSE (or equivalent) in Math and English - Essential
  • Excellent numerical reasoning and problem solving
  • Proficient in the use of Microsoft office packages (especially Excel)
  • Able to organize and prioritise workload


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