Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell).
- Hybrid working options.
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary).
- Pension matching scheme (up to 5% of salary).
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
Experienced Operations Support Assistant wanted to support our engineering resource in the fitting of assets. This is a customer focused role, aiming to ensure engineers visit the customers within allocated times. In this role, you will support engineers in a specified geographical region and will maintain communications with engineers to ensure a quality service.
Shift Pattern: Hybrid Working Monday to Friday.
Key responsibilities:
- Reporting directly to the Team Leader and Field Operations, working to achieve operational efficiency and maintenance of KPI’s.
- Ensuring effective communication via phone and email with engineers, management and suppliers.
- Answering enquiries for the regional areas within a reasonable time frame and submitting accurate and timely reports as required.
- Effectively dealing with any queries, handling, and resolving customer complaints.
- Adhering to company polices in relation to Health, Safety and Welfare of yourself and others.
- Planning allocation of the installations with engineers - Monitoring live tracker to ensure engineers are on target with daily schedule.
To be considered for this role, we would love you to have:
- Excellent Customer service experience and a commitment to a satisfactory customer journey.
- A resilient and confident character, with a positive ‘can-do’ attitude.
- The ability to work well in a team.
- Good organizational skills and ability to manage workloads and priorities.
- Strong problem-solving abilities, attention to detail and reliability.
- IT skills - experience with excel/word/ CRM.
- Keen attention to detail, working accurately under pressure, good written and verbal communication skills.
- Experience in a similar engineer/ logistics role with good geographical knowledge.
This role is offered on a 12 month Fixed-Term Contract, hybrid working basis. All of our roles are based on 40 hours per week, with a 30 minute unpaid break for lunch.
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