Operations Support Assistant

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Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell).
• Hybrid working options.
• Enhanced Maternity leave. Paternity and Adoption leave.
• 24/7 free and confidential employee assistance service.
• Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4 x annual salary).
• Pension matching scheme (up to 5% of salary).
• Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

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What's the role?

SMS are looking for an experienced Operations Support Assistant wanted to support our engineering resource in the fitting of assets. This is a customer focused role, aiming to ensure engineers visit the customers within allocated times. In this role, you will support engineers in a specified geographical region and will maintain communications with engineers to ensure a quality service.

Shift Pattern: Hybrid Working, 0800 to 1630, Monday to Friday. 

Key responsibilities:

• Reporting directly to the Team Leader and Field Operations, working to achieve operational efficiency and maintenance of KPI’s.
• Ensuring effective communication via phone and email with engineers, management and suppliers.
• Answering enquiries for the regional areas within a reasonable time frame and submitting accurate and timely reports as required.
• Effectively dealing with any queries, handling, and resolving customer complaints.
• Adhering to company polices in relation to Health, Safety and Welfare of yourself and others.
• Planning allocation of the installations with engineers - Monitoring live tracker to ensure engineers are on target with daily schedule.

To be considered for this role, we would love you to have:

• Excellent Customer service experience and a commitment to a satisfactory customer journey.
• A resilient and confident character, with a positive ‘can-do’ attitude.
• The ability to work well in a team.
• Good organizational skills and ability to manage workloads and priorities.
• Strong problem-solving abilities, attention to detail and reliability.
• IT skills - experience with excel/word/ CRM.
• Keen attention to detail, working accurately under pressure, good written and verbal communication skills.
• Experience in a similar engineer/ logistics role with good geographical knowledge.

All of our roles are based on 40 hours per week, with a 30 minute unpaid break for lunch.

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