Operations Support Assistant - Domestic Dispatch Planning


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Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 

What's in it for you?

  • 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell).
  • Hybrid working options.
  • Enhanced Maternity and Adoption leave.
  • 24/7 free and confidential employee assistance service.
  • Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
  • Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company.
  • Life Insurance (4 x annual salary).
  • Pension matching scheme (up to 5% of salary).
  • Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.


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What's the role?

SMS are recruiting for an experienced Operations Support Assistant to support our engineering resource in the fitting of assets. This is a customer focussed role aiming to ensure engineers visit the customers within allocated times. The successful applicant will support engineers in a specified geographical region and will maintain communications with engineers to ensure a quality service.

This role has a shift pattern of 8.30-4 or 8-4.30, Monday to Friday.

Key Responsibilities:

  • Reporting directly to the Team Leader and Field Operations, working to achieve operational efficiency and maintenance of KPI’s.
  • Ensuring effective communication via phone and email with engineers, management and suppliers.
  • Answering enquiries for the regional areas within a reasonable time frame.
  • Submitting accurate and timely reports as required.
  • Effectively dealing with any queries, handling, and resolving customer complaints.
  • Adhering to company polices in relation to Health, Safety and Welfare of yourself and others.
  • Planning allocation of the installations with engineers.
  • Coordinating engineers effectively to achieve maximum outputs.
  • Monitoring live tracker to ensure engineers are on target with daily schedule.
  • Managing job status via online system.
  • Investigate all aborted jobs to ensure they are genuine.
  • Escalating any issues to the operations manager to achieve job completion.


To be considered for this role, we would love you to have:

  • GCSEs in English and Maths (or equivalent).
  • Strong problem-solving abilities, attention to detail and reliability.
  • Strong computer literacy skills (e.g. Excel, CRM, Microsoft Office).
  • A keen attention to detail, and able to work accurately under pressure.
  • Good written and verbal communication skills.
  • Experience in a similar engineer/logistics role, with good geographical knowledge.
  • Excellent customer service skills.
  • Good organisational skills and able to work as part of a wider team.





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