Site Support Assistant

£23,084 plus excellent benefits
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Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 


What's in it for you?

  • 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
  • Hybrid working options.
  • Enhanced Maternity and Adoption leave.
  • 24/7 free and confidential employee assistance service.
  • Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
  • Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
  • Life Insurance (4 x annual salary)
  • Pension matching scheme (up to 5% of salary)
  • Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.



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What's the role?

The Site Support Advisor role plays a key part in ensuring SMS Smart products are commissioned and functioning Smart assets by supporting our engineer network and carrying out remote activities, helping SMS deliver our Smart products, the role is at the heart of delivering our customer experience to the end consumers.

The job is key to ensuring that SMS Smart assets are fully functioning, supplying our customers with fully operational Smart technology whilst reducing the risk of removal, and unnecessary site visits.

The role will report into one of our site support team leaders and will involve liaising with internal colleagues across multiple departments as well as speaking to end consumers and SMS partners such as Energy Suppliers.This is a great opportunity to work in a developing, agile team working with green technologies, contributing to SMS NetZero targets.

Work Schedule: 40 Contractual Hours Per Week.  Hybrid working Monday - Friday between 8am and 8pm.


Key responsibilities:


  • Support the SMS field workforce in commissioning Smart meter equipment over the phone and digitally.
  • Provide best advice to engineers based on knowledge-based tools and materials.
  • Remotely commission Smart products during and post installation.
  • Working exception reports to resolve issues and avoid unnecessary site visits.
  • Speaking to end consumers to remotely commission smart meter equipment.
  • Liaising with Energy Suppliers to escalate and resolve issues.
  • Work closely with site support advisors and team leaders to share best practice.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Any other duties as required.

To be considered for this role, we would love you to have:

  • Confident communicating over the phone or electronically.
  • An ability to learn new systems and processes quickly.
  • Natural ability to problem solve, react, and resolve issues.
  • Utilities and SMETS2 Smart metering experience (desirable but not essential).








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