Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Share Incentive Plan.
- Life Insurance (4 x annual salary)
- Pension matching scheme (upto 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
We are looking for a forward thinking, motivated and driven individual who will be required to support SMS engineers pairing and commissioning SMETS2 Smart meters whilst on-site. You will be liaising with multiple Energy Suppliers whilst using multiple internal and external systems to ensure first time SMETS2 commissioning success rates are high, and customers can enjoy the full benefits of SMETS2 Smart Meters. You will be working in a fast paced ever changing working environment with multiple priorities and targets.
Key responsibilities:
- Support engineers in commissioning SMETS2 Smart meter equipment over the phone whilst in customers properties.
- Provide best advice to engineers based on knowledge-based tools and materials.
- Remotely commission SMETS2 meters during and post installation.
- Working exception reports to resolve issues and avoid unnecessary site visits.
- Speaking to end consumers to remotely commission meters and in-home displays.
- Liaising with Energy Suppliers to escalate and resolve issues during commissioning.
- Work closely with site support advisors and team leaders to share best practice.
To be considered for this role, we would love you to have:
- Utilities and SMETS2 Smart metering experience (desirable but not essential)
- Confident communicating over the phone or electronically
- An ability to learn new systems and processes quickly
- Natural ability to problem solve, react, and resolve issues.
- Build and maintain strong relationships with internal and external stakeholders.
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