Technical Support Engineer (I&C Electric) - London

Field based, UK
£37,321.00 plus 10% London Weighting where applicable
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Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 

What's in it for you?

  • 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
  • Hybrid working options.
  • Enhanced Maternity and Adoption leave.
  • 24/7 free and confidential employee assistance service.
  • Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
  • Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
  • Life Insurance (4 x annual salary)
  • Pension matching scheme (up to 5% of salary)
  • Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

 Visit Our People page 

What's the role?

Reporting to the Regional Technical Manager, the Technical Support Engineer role is to ensure that SMS achieves its meter installation commitments safely, by providing support and technical knowledge to the SMS Domestic Field Engineers.
The role will involve daily travel in the field to spend time auditing, coaching, mentoring and developing our Field Engineers. 
To ensure that you retain your working knowledge of the industry, this role includes a “field day” installing meters every month.
Working hours Monday to Friday 8am to 4.30pm and on a rota basis including out of hours and weekends to manage the Technical Helpdesk on a rota basis, including out of hours and weekends

Key responsibilities:

  • Assist the Regional Technical Manager to ensure all Health, Safety and Environmental Regulations and company targets are achieved, promoting a high level of Health Safety and Environmental Management throughout the business and actively participate in safety and technical forums as required by the business.
  • Responsible for delivering the “competency assessment” process, sign off engineers as competent to work , mentor field work force and coach where necessary to deliver continual improvement 
  • Carry out initial fault/issue discussions with field engineers and carry out tooling and equipment checks to ensure all field engineers are compliant and correct installations where required. 
  • Conduct audits in line with company procedures (incl Desktop, WIP and Invasive Post audits). 
  • Work in tandem with the operations team to deliver safe, compliant meter installations, operated and maintained in accordance with the company’s’ policies and procedures. 
  • Support information gathering for thorough, factual and impartial incident investigations and support the Regional Technical Manager to work in tandem with the Operations, Training and HR teams to ensure all training is maintained and kept up to date
  • Correspond with colleagues, engineers and customers via telephone and email in a professional manner. 
  • Identify training needs and coach engineers where required and identify Safe and Unsafe working practices. 
  • Technical Helpdesk – provide technical support and assist with technical based solutions/advice with the goal of safe completion of works and producing accurate data.

To be considered for this role, we would love you to have:


  • Driving Licence (a current UK driving licence,or equivalent which enables driving in the UK)
  • Electric - MOCoP Three Phase
  • Electric – MOCoP CT LV


  • Electric – MOCoP CT HV
  • Previous Experience in an audit/assessor role


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